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Terms and conditions
Recommandation n° 06-01 du 3 mars 2006 de la CCPC - JONC 18 avril 2006 P. 2684
Les conditions de vente sont conclues d'une part par la l’entreprise DOUILLET
propriétaire du site www.plaque-constructeur.org dont le siège social est situé au 2-24, avenue Henri Barbusse – 93000 BOBIGNY
Téléphone 01.48.46.96.10 - 06.51.21.30.12 e-Mail email@example.com
Immatriculée au registre des métiers de Bobigny sous le numéro SIRET 511 948 044 00017
Les conditions de vente définissent les relations contractuelles entre Ets DOUILLET
et l'acheteur et les conditions applicables à tout achat effectué par le biais du site marchand www.plaque-constructeur.org
que l'acheteur soit professionnel ou consommateur.
1. Name of supplier
DOUILLET, registered under SIRET SIREN 432 839 843 located at 8 Avenue Henri Barbusse – 93000 BOBIGNY - France.
After sales: firstname.lastname@example.org
2. General clauses concerning the terms and conditions of use: (Hereafter 'T & C')
1. Purpose of the T & C
The T & C apply exclusively to the online sale of DOUILLET products on its only sales website http://id-plates.org
2. Scope of application of the T & C
The T & C apply exclusively to online sales contracts for (hereafter ‘the supplier’) products with purchasers with consumer status (hereafter ‘consumers’). With the confirmation e-mail, these are the only contractual documents. They may not affect the consumer’s right of withdrawal under any circumstances.
3. Availability and effects of the T & C
The T & C are available to consumers at http://id-plates.org at the following address: http://id-plates.org/tc.htm
By confirming their order, the consumer agrees to the T & C in force on the day that the order is placed. The supplier is responsible for conserving and reproducing the T & C.
4. Modifications to the T & C
The supplier reserves the right to modify the T & C at any time, in whole or in part, without prior warning and without any obligation to compensate the consumer.
In the event of any modification to the T & C, the applicable T & C are those in force on the day that the order is placed by the consumer. A copy may be provided by the supplier on request.
5. T & C divisibility clause
If one of the T & C clauses is rendered void, this does not render the entire T & C void, only the clause deemed unwritten shall cease to be in force.
Temporary or permanent inapplicability of one or more clauses in the T & C by the supplier shall not warrant supplier renunciation of the other clauses in the T & C, which continue to serve the supplier’s interest.
If required, consumers may obtain further information about a product by asking the consumer department.
All products for sale on the site include a description that mentions their main features, in compliance with article L.111-1 of the French Consumer Code [Code de la Consommation].
Consumers who place orders in the absence of any information about a product shall be considered as having accepted it in the condition in which it is delivered.
Photos of products are non-contractual. The actual product may differ, in particular, but not exhaustively, in terms of the actual colour of the product. Consumers may not request refunds or exchanges as a result of a slight modification to a product.
Product information is supplied, although they may be subject to typographical error.
1. Sales price
In compliance with article L.113-13 of the French Consumer Code, sales prices are stated for all products on sale at http://id-plates.org in US Dollars, including sales tax, delivery, transport and/or preparation costs.
The total amount due by the consumer is indicated on the order confirmation page.
The supplier reserves the right to modify its prices, either upwards or downwards, at any time, without warning.
If the price of a product is modified after an order has been placed by the consumer, the sales price is the price in force on the day the order is placed by the consumer.
Items are available for online sale subject to availability (unless a limited period of sale is stated)
Consumers accept the online sale using the double click procedure: they click once to confirm their shopping basket and then click a second time to confirm the order summary displayed. This second click then directs them to the secure payment page.
1. Steps to execute the online sales contract
To place an order, consumers place the items they intend to order in their virtual shopping basket. They select the product in question, state the size, colour (if applicable) and quantity required and then click ‘Add to cart’ or ‘Buy now’.
The customer is then redirected to a page summarising their selections, enabling them to check the order and correct or modify it, if required.
Once the selection has been confirmed, they click on ‘Confirm order’. This second click confirms full and unreserved acceptance of the T & C and constitutes the contract.
The consumer will receives a confirmation e-mail as soon as possible.
The consumer is responsible for providing correct and accurate information when placing the order.
This information must enable the supplier and carrier to fulfil their obligations in the best possible conditions.
The supplier shall not be held responsible for erroneous, missing or incomplete information provided by the consumer, notwithstanding the legal protection offered to the consumer in terms of hidden defects or commercial guarantees.
2. Order modification
Any modification to the order by the consumer after confirmation is subject to supplier acceptance and the availability of the products in question.
Requests for modification can only be accepted before the order is prepared. In general, preparation requires 24 hours but this duration may be less and cannot be guaranteed.
The supplier is under no obligation to accept a late request for modification (received after the order has been prepared)
3. Order confirmation
The supplier reserves the right to refuse any order for legitimate reasons. For instance, an unusually high quantity of items given the purchaser’s consumer status may justify refusal of the order.
The supplier reserves the right to refuse any order from a consumer involved in litigation (ongoing or resolved).
In the event of refusal, the consumer will be fully reimbursed within a reasonable period of time.
4. Unavailability of ordered products
If one or more products in an order is unavailable, the supplier shall inform the consumer within a reasonable period of time and suggest a product of an equivalent quality and price. The consumer may select a refund or voucher to be used on the site.
The sales contract is concluded following the consumer’s payment via Paypal.
double click to confirm their order.
The time and date of this double-click is recorded digitally by 1&1, our website host. The consumer accepts the recording provided by 1&1 in the event of litigation, to the exclusion of any other form of digital time recording.
All communication, order forms and invoices are archived on BBP servers hosted by 1&1. They constitute a true and durable copy as defined in article 1348 of French Civil Code. These elements may be provided as proof of contract.
The contract may be terminated by the supplier in the following circumstances:
? Consumer refusal to accept delivery of the products ordered
? Package returned to carrier due to incorrect information provided
? Non-payment of the price (without prejudice to any legal proceedings taken against the consumer)
In all of the aforementioned circumstances, the amount of any payments made remains the property of the supplier, as compensation.
Following receipt of the products, the consumer is entitled to a legal withdrawal period of seven days, without having to pay any penalty or provide any justification for the withdrawal.
Any return postage costs shall be covered by the consumer.
To exercise this right, the consumer must e-mail the consumer department at email@example.com This e-mail must include the order number, customer’s full name and any other practical information.
Following this request, the consumer will be allocated a return number. This return number is mandatory, any package received without a return number cannot be accepted by our warehouses.
The consumer returns products to the supplier with this return number.
The consumer is refunded within 30 days of the date of product receipt, provided that the products arrive on the supplier’s premises in their original packaging, with no parts missing, in perfect condition, labelled, unworn, unwashed, together with the original invoice and return form. Any return not complying with these criteria shall not be accepted and the product shall be returned to the consumer.
All risks incurred by returning the product shall be borne by the consumer. The consumer is responsible for taking all the necessary measures to ensure the product’s safe return (packaging, protection). In the event of a return without signature, not received by the supplier, the consumer is responsible for providing proof of receipt of the product.
This proof of receipt is required for any refund. No refund will be issued if the returned product does not reach the supplier’s premises.
For this reason, we strongly recommend that all consumers returning a product request registered, signed-for delivery with declared value of the product and insurance. Proof of delivery is then constituted by an official BBP stamp on the registered delivery form or by the Returns manager’s signature.
Payment is required in full after confirmation of the order.
made via an independent secure platform: PayPal. The consumer’s bank details cannot be accessed by the supplier. They do not pass through any of the company’s servers. Only trusted third parties responsible for data encryption (PayPal) process this information digitally to ensure complete transaction security and optimum protection of bank details.
The supplier shall hand the products over to its carrier within 5 working days maximum following receipt of full order payment.
Late deliveries due to external causes shall not justify claims for compensation or compensation payments from the supplier.
Products are delivered to the address indicated by the consumer on the order form.
Consumers who accept a product without expressing concerns to the carrier shall be considered as having accepted the delivery. The consumer therefore loses all right to make a complaint concerning delivery.
In the event of damage to the product or if the product does not comply with the order, the consumer must register a complaint with the supplier in order to obtain a replacement or terminate the sale, if applicable.
All products supplied by the supplier benefit from the legal guarantee of compliance as stipulated in articles L. 211-4 to L. 211-14 of the French Consumer Code and the legal guarantee for hidden defects as stipulated in articles 1641 to 1649 of the Civil Code.
As part of the guarantees, the supplier shall refund or exchange defective products, or items that do not correspond to the order, at the consumer’s request.
After Sales service
Complaints concerning guarantees must be addressed to Costumer Services: from 09.00 am to 06.00 pm, from Monday to Friday.
You can contact the After Sales team by e-mail at the following address: firstname.lastname@example.org
The supplier cannot be held liable in the event of non-execution or improper execution of the contract caused by the buyer, an uncontrollable and unforeseeable third-party event, or an act of God.
In addition, the supplier is covered by a best efforts clause, its obligations are deemed complete once the package containing the consumer’s order has been handed over to the carrier. The supplier can therefore not be held liable for non-delivery of the product.
The slip confirming deposit of the package with the carrier, signed for by the carrier, is proof of the transfer of responsibility.
In all cases where the consumer fails to fulfil their obligations, the payment made in advance on ordering will remain the property of the supplier as a penalty.
13. Termination clause
Termination of the order under the circumstances stipulated by these T & C will be declared by registered letter and come into force without recourse to legal proceedings.
14. Intellectual property
The elements reproduced on this site, which are the exclusive property of the editor, are protected by copyright, brand and patent rights. All rights to text and images on the supplier’s online site are protected around the world by copyright and intellectual property rights; their reproduction, even in part, is strictly prohibited. This includes these general conditions of sale
Legal proceedings shall be taken against any reproduction or distribution of these elements, without prior written authorisation from the editor.
15. Personal data
Personal data are exclusively used for processing orders and are therefore not stored by the supplier in any database nor distributed to third parties (with the exception of the carrier).
In compliance with French law 78-17 of 6 January 1978, the consumer has the right to access and rectify their personal data at any time. To exercise this right, the customer must contact the company’s customer service department by e-mail, phone or letter.
16. Litigation settlement, mandatory prior conciliation clause
In the event of litigation between the supplier and consumer, the consumer shall launch a conciliation procedure directly with the supplier in order to settle the litigation without recourse to third-party intervention.
This procedure replaces any other form of existing litigation settlement for a duration accepted by the customer of 30 working days.
Complaints must be addressed to customer services: email@example.com
17. Area of jurisdiction
For litigation concerning an order placed on the online website http://id-plates.org or for any litigation relating to these T & C, the competent tribunal will be the defendant’s local tribunal.
18. Applicable law
This contract and the related T & C are subject to French law.
Reproduction of articles, the display of which is mandatory:
Article L211-4 of the French Consumer Code
The supplier shall deliver a product that complies with the contract and is responsible for compliance faults that exist on delivery.
The supplier is also responsible for compliance faults resulting from the packaging, assembly instructions or installation when this is part of the contract or when completed under its responsibility.
Article L211-5 of the French Consumer Code
To be contractually compliant, the product must:
1. Be fit for the purpose usually expected from this type of product and, where applicable:
? match the description provided by the supplier and possess all the qualities that the supplier has presented to the purchaser in the form of a sample or model;
? feature the qualities a purchaser may legitimately expect in view of the public declarations made by the supplier, the producer or its representative, particularly in publicity or labelling;
2. Or offer features defined jointly by the parties or be fit for any special purchaser purpose, presented to the supplier and accepted by the latter.
Article L211-12 of the French Consumer Code
Actions resulting from non-compliance lapse after two years from the date of delivery of the product.
Article 1641 of French Civil Code
The supplier is bound by the guarantee in terms of hidden defects in the object sold, rendering it unfit for its intended purpose, or restricting this purpose to such an extent that the purchaser would not have purchased it or would have paid less for it, had these defects been known.
Article 1648 of French Civil Code
The action resulting from material defects must be taken by the purchaser within a period of two years from the date the defect was discovered.
As stipulated by article 1642-1, the action must be submitted within the year following the date upon which the supplier may be discharged of apparent flaws or non-compliances under penalty of foreclosure.